Most reviews are junk. People don't usually report the status of their appliance 10 years later. Some stuff breaks during shipment or breaks within the warranty period and that's normal. What's important is that the initial breakages are fixed and then it lasts after that.

Maybe this particular commercial model has gone down in value? It's possible, but their customers keep records and metrics on this kind of stuff, and would quickly notice and it would sink the whole line. Businesses don't usually like to buy junk appliances for situations like this.

FWIW, there *may* be some effects from shortages going on right now. Some factories have relaxed quality assurance just to get stuff out because the shortages are getting so bad. So admittedly right now might not be the time to buy unless you are in dire need of something.

>I've had people in the industry tell me Liebherr and Miele and Bosch fridges are still 6-10 years.

The marketshare for these appliances is so small that anecdotal information about them can skew pretty hard. I've also noticed a mindset of "ahhh they're all the same no matter the price", which isn't really true, but I can understand why they think that. It's similar to how people think planned obsolescence is standard company practice: it's absolutely not, but given they don't have all the context or understand the decision-making involved, it's not surprising they think that it is.