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Creepydoc t1_iqx7h9r wrote

They have a lifetime free repair or replacement policy. Just because you aren’t willing to send it in for repairs doesn’t mean they are lying.

I just sent my daughters backpack I. To them after she stupidly took a pair of scissors to it to unstick a zipper. She cut the living shit out of it. I sent it in and it came back in two weeks, repaired and better then new. They would have replaced it if they couldn’t fix it. It cost nothing on my end.

I had one of their backpacks I used all through 6 years of college, gave it to my other kid who proceeded to treat it like shit and ripped and tore it up so bad it wasn’t usable. Sent it into them and like the other one they sent it back in better then new shape. That thing was 13 years old at that point. He still has it and uses it quite often.

Sounds like BIFL to me.

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Houndstooth_Witch t1_iqxndir wrote

Agree—it’s great. I had a roller backpack from 4th grade until 10th grade. Used it every day and put it through a lot. When it got rolled over in the school parking lot, I sent it in and they replaced it with a new one (apologizing that the fabric from my old one was no longer available). Used the same backpack from them for four years of college and still for lugging things around. Those things are BIFL

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jax2love t1_iqyef9r wrote

I have a Jansport pack that I’ve had since college and still use regularly. I graduated in 1995 if that tells you anything. Leather bottomed Right Pack and my only gripe is that it doesn’t have an external water bottle pocket since those were really a thing in the early 90s 🤷‍♀️😆

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kinkyturtle69 t1_iqxruvy wrote

Do you know how this works for limited run backpacks? I have an iloveugly Jan sport Collab I’ve been using for 8 years with no issues yet. Just wondering for the day it eventually does give out

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MagicTuna t1_iqy0k01 wrote

Chances are it will still be deemed under warranty for repair/replacement. However any limited edition pieces or fabrics may not be repaired with the same, or if they go the full replacement route it will likely not be a limited edition bag.

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Bravovictor02 OP t1_iqx82zd wrote

Oh I’ll be sending it in for repair. But the process has left me super frustrated. I remember Jansport being of good quality when I was young. But to have it fail so far and require 4-6 weeks of time to repair. I essentially have to buy a new backpack while I am waiting for this to be repaired.

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Texan2020katza t1_iqxnr2t wrote

Go to a thrift store! They are super cheap and you can donate it to a school when you get your Jansport back.

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Raymer13 t1_iqxtruh wrote

Or go to Walmart and buy a super dope character backpack and donate it to a school (maybe with some supplies) so a kid has a nearly new backpack that his/her friends will be jelly of and the memory will stay with them forever

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Creepydoc t1_iqx9ml2 wrote

It’s a 1/2 page form, mostly name and address so they can return it to you, shove it in a box and you’re done. Like I said, I literally just got one back Saturday after only two weeks, so their six week estimate is probably max time. They had to repair a cut flap, replace two torn netting pockets with stronger netting, and replace a zipper my daughter cut in two and they still got it back to me in two weeks. I doubt you’re little handle restitch will take that long.

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GodOfManyFaces t1_iqy8u6e wrote

BIFL doesn't mean it will last forever. It means it can be maintained and or repaired. Things that get used break. Those broken things can be repaired. That makes it BIFL.

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Whiskey_Jack t1_iqyc47u wrote

Where did you buy it? My wife bought a jansport fanny pack off of Amazon and it was definitely counterfeit. No YKK zippers, different stitching, different colors etc...

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Very_Bad_Janet t1_iqzwscd wrote

This is a good point. I wonder how they handle counterfeits that are sent in for repair. Anyone know?

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RugerRedhawk t1_iqys7i2 wrote

I mean great products aren't always going to be perfect. I'd be annoyed too, but can't write them off completely over one failure.

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Bravovictor02 OP t1_iqysdtq wrote

I agree. But after dealing with their customer service… I don’t think I will buy from them again.

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DrPhrawg t1_iqyfjui wrote

I’m literally using my same straight-edge style jansport backpack ^((clutch)^) today for the past 23 years.

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horrorslice t1_iqyi3a5 wrote

While they technically do have a lifetime warranty, it is a limited lifetime warranty. Most of the time they’ll take care of you, but not always.

> If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion. Only unaltered and unmodified items and original workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.

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Houndstooth_Witch t1_iqz6snt wrote

While they say that only original workmanship is covered, I’ve found them to be super generous in repairing/replacing damage caused by normal wear and tear or accidents

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OneBag2825 t1_ir7u4oe wrote

Yes, this exactly. I have an 18" leather and cordura fanny pack with front zipped pocket that I used as a shoulder bag for about 12 kilos of tools. Jansport repaired it 4 times over 25 years for broken zippers and general tears on the shoulder strap and pack. I sent it in, told them how I was using it, and every time got it back with a nice note. Finally my shoulders needed a break, so it's retired. Favoritest pack after my 1972 Frostline frame alpine pack. That full size backpack is still the Bomb!

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6hooks t1_iqy45y4 wrote

. It cost nothing on my end. > Free shipping too?

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kintyre t1_iqyi750 wrote

I didn't know they had a warranty like this! I need a new backpack so Jansport it is! Do you need to keep any documentation from it or do they just service it so long as it's a legitimate Jansport and not a knockoff?

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OneBag2825 t1_ir7uiwf wrote

They'll know it when they see it, mine was 25 yrs old when I retired it after 4 repairs. Only had to pay shipping to them. I never had any proof of purchase.

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