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Bravovictor02 OP t1_iqx82zd wrote

Reply to comment by Creepydoc in Jansport shoulder strap Defective by Bravovictor02

Oh I’ll be sending it in for repair. But the process has left me super frustrated. I remember Jansport being of good quality when I was young. But to have it fail so far and require 4-6 weeks of time to repair. I essentially have to buy a new backpack while I am waiting for this to be repaired.

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Texan2020katza t1_iqxnr2t wrote

Go to a thrift store! They are super cheap and you can donate it to a school when you get your Jansport back.

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Raymer13 t1_iqxtruh wrote

Or go to Walmart and buy a super dope character backpack and donate it to a school (maybe with some supplies) so a kid has a nearly new backpack that his/her friends will be jelly of and the memory will stay with them forever

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Creepydoc t1_iqx9ml2 wrote

It’s a 1/2 page form, mostly name and address so they can return it to you, shove it in a box and you’re done. Like I said, I literally just got one back Saturday after only two weeks, so their six week estimate is probably max time. They had to repair a cut flap, replace two torn netting pockets with stronger netting, and replace a zipper my daughter cut in two and they still got it back to me in two weeks. I doubt you’re little handle restitch will take that long.

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GodOfManyFaces t1_iqy8u6e wrote

BIFL doesn't mean it will last forever. It means it can be maintained and or repaired. Things that get used break. Those broken things can be repaired. That makes it BIFL.

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Whiskey_Jack t1_iqyc47u wrote

Where did you buy it? My wife bought a jansport fanny pack off of Amazon and it was definitely counterfeit. No YKK zippers, different stitching, different colors etc...

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Very_Bad_Janet t1_iqzwscd wrote

This is a good point. I wonder how they handle counterfeits that are sent in for repair. Anyone know?

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RugerRedhawk t1_iqys7i2 wrote

I mean great products aren't always going to be perfect. I'd be annoyed too, but can't write them off completely over one failure.

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Bravovictor02 OP t1_iqysdtq wrote

I agree. But after dealing with their customer service… I don’t think I will buy from them again.

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