Remember that reviews and feedback on such pages are very skewed in the negative direction. People tend to share their negative experiences and complain much more than they share positive feedback and praise for a product.

Unfortunately that's just human nature. When you produce thousands upon thousands of a product, someone will eventually have a product that malfunctions or breaks. It might even be the user's own fault due to negligence, and they still blame the producer.

Read several reviews and varying opinions to make up your own conclusions