i'm pretty sure you've got an equal measure of brand loyalists and people who have bought things that lasted forever that like to recommend them to others. for example, I stumbled upon some rainboots from walmart (idk the brand) that I got probably 15 years ago that I will sing the praises of forever (I bought them because they were cheap and plain), but I am also a brand loyalist for some items.

I feel like if someone is willing to give a testimonial years after owning something, it's a better review than someone who just bought an item online and might not have even used it much yet. you get a lot of that online.