slapwerks t1_iu224mq wrote on October 27, 2022 at 11:46 PM

Reply to comment by shannon_g in Seeking recommendations on solid men's winter jackets by kingofallnorway

I’ve had my down sweater for about 6 years. Last year it got a tear in it and a zipper pull got chewed by my dog. Patagonia fixed it up no questions asked.

2amIMAwake t1_iu2vqzy wrote on October 28, 2022 at 3:37 AM

my dog chewed the pocket of one of my coats, i was wondering if pantagonia would have replaced that. thanks for your post, i may replace it with pantagonia now- it was an expensive coat and not warrantied at all.

slapwerks t1_iu44mwq wrote on October 28, 2022 at 12:36 PM

I’ll add that I have a Patagonia store near me so I took it in directly. They offered to send it off to the manufacturer to replace the whole panel, or take it to a local tailor to fix the rip. I opted for the tailor.

When I got it back, I couldn’t tell it had ever been ripped and they had replaced the zipper pull which I hadn’t even asked them to do.

cankle_sores t1_iu5a56z wrote on October 28, 2022 at 5:27 PM

Your dog tearing something up should never be on the manufacturer to fix. Abuse of lax policies hurts us all in the end.

2amIMAwake t1_iu6bfsr wrote on October 28, 2022 at 9:45 PM

the poster said his dog chewed the pull and they repaired it. i think they were aware that wasn’t a manufacturer defect. i was surprised that type of damage was covered and if that was true i would buy that brand next time. i don’t believe any attempt to deceive was made by myself or the other poster - maybe pantagonia doesn’t care, maybe they don’t sort out how the damage occurred ? not sure why i felt the need to explain.

cankle_sores t1_iu2veyy wrote on October 28, 2022 at 3:34 AM

I like a good guarantee so I dislike when ppl abuse one.

EDIT: Your dog tearing it up shouldn’t be on Patagonia to fix.