Submitted by hastati96 t3_yzz7as in BuyItForLife
RecognitionOne395 t1_ix2uo8i wrote
I would steer clear of The North Face at all costs. I just had a horrible and frustrating experience with their warranty for a zipper failure on an expensive jacket. Because I can't produce a proof of purchase receipt, they will not honor the warranty and put the repair bill on me. Patagonia have a stellar "no questions asked" "Ironclad" guarantee to fix/repair their products for free for the lifetime of the product. After my terrible experience with The North Face, I will never buy their expensive clothing or gear again.
Edit to add ... I'm an avid outdoorsman and have a lot of gear that gets very well used. Patagonia have repaired numerous items for me. It has never been a problem and I have never been asked to show proof of purchase.
hastati96 OP t1_ix2zz8o wrote
Thanks! I think with Patagonia's mindeset on warranty it is decided for me. I would like to keep that Parka for as long as possible and this is where Patagonia clearly wins :)
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