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mbfunke t1_jabnept wrote

Story time: Patagonia kids gear has these hand me down tags too. I bought my kid a used puffy with 2 names already present in 2010. Kid added his name and thrashed the jacket for a year or two. Passed down to sister who added her name and wore it for a year until the zipper broke. She was sad so I sent it in to Patagonia with note explaining 2nd hand, 4th kid, and asking them to bill me for a zipper replacement. They asked if I’d be willing to take a gift card for a new puffy instead since they wanted to reuse old puffers for new coats. Patagonia gave me a $200 credit for a kids puffy that cost me $40 and had 4 names in it. Daughter got a new coat for like $140, wore the sucker til we had to peel it off her, passed it on to a friend’s kid, and patagucci made a customer for life. Just absurdly over the top support. Used clothes are boss.

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Dirtbagdownhill t1_jabvzzo wrote

Most companies don't support like that. They're 100% about it though, so it's worth the price every time.

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Forover100years t1_jaf03l3 wrote

Had a similar experience where I had a Patagonia puffer for 4-5 years. The zipper had ripped the material and the down was falling out. I took it in to fix it and they just gave me a new one.

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