Submitted by lilthrowawaylol t3_yqzaeb in CambridgeMA
I had an Amtrak to catch today, was gonna take the red line to South Station but got to Harvard Sq to see the red line was delayed/stopped with no estimated time. Decided to take a cab outside of the station instead - terrible decision.
Cambridge's "Hackney Rules" booklet states that "Drivers shall use the most direct available route on all trips". I-90 is the most direct way, and I also explicitly said I'd like the driver to take the pike. He did NOT do that, instead went onto Storrow which was backed up with traffic right after the DoubleTree. I have a screenshot of the pike showing no traffic at the time we were on the road, as well as photos of us sitting in traffic. (As a side note, the driver is also clearly eating out of Tupperware in the pics - doesn't seem like he wanted to drive).
I was quick enough to ask the driver to go to Back Bay instead otherwise I would've missed my train. Super annoyed the driver ignored me and I likely ended up paying more in fare because we sat stopped in traffic for probably 15 mins.
Anyone here have any experience in filing a complaint and getting a response? I have the phone number and online link to Cambridge.gov that we're in the taxi but wanted to see if anyone had first hand knowledge of what the best route to take is.
Rox-onfire t1_ivrakb1 wrote
Is this really worth your effort ?
I'd get over it and Uber next time.