jujubee516 t1_j5tl3gl wrote on January 25, 2023 at 2:01 PM

She could have stopped after the third point and would have sounded much more pleasant.

Master_Dogs t1_j5tpbzv wrote on January 25, 2023 at 2:32 PM

Read her Google Map review responses. She's insane. No reasonable business owner publicly responds to reviews with "you're not a customer in my database, you must be a member of the bike cabal!!".

jujubee516 t1_j5tqa4n wrote on January 25, 2023 at 2:39 PM

Lol also the fact that she digs up customers'records and posts that in her responses...sounds like she has too much time on her hands (guess that's why she's walking so much?). Also loves to mention that they are short staffed it seems.

Master_Dogs t1_j5trvhf wrote on January 25, 2023 at 2:50 PM

Some other gems:

buying 1 cookie does not make you a customer
accuses a negative reviewer of being an ex-employee or friend of an ex-employee
apparently her staff can't handle phone calls, so you should email/text their business. oh they don't answer phone calls either apparently LOL
someone drove an hour to pickup a cake a half hour early and the owner's response wasn't "so sorry, we should have made that right" - it was to defend their "10am saturday pickup NO EXCEPTIONS" policy. Wacky considering they love to talk about how much people drive to their store.

The arrogance they show in their responses is just... insane.

jujubee516 t1_j5tt2bz wrote on January 25, 2023 at 2:58 PM

LOL. There's always an excuse for each bad review.

Also saw this (edited from a 5 star to 1 star review): "...to the point of personally insulting customers and spam emailing their Violette subscriber list with matters completely unrelated to the Violette business (such as giving away their personal items and furniture)."

And from another response, apparently if you're from Western mass you can't possibly be a customer there?

pelican_chorus t1_j5wtcwu wrote on January 26, 2023 at 2:38 AM

Oh my god, she really looks every reviewer up, compares it to her database of credit card sales, gift cards, etc, and denies that they could have come in, or has some excuse after deducing exactly what day they must have come in ("there were only two unverified latte sales in December, and we were short-staffed on both those days," etc etc etc.)

Seriously unhinged.

She actually gives off vibes of that viral restaurant owner that Gordon Ramsay ripped into in Kitchen Nightmares, who only wanted Ramsay to come in to prove that all the negative reviews of her restaurant were just haters and liars.