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ADarwinAward t1_j8jinhq wrote

Wow the reviews really are awful. A below 4.0 rating is a death sentence for most small businesses that aren’t franchises. They have awful reviews dating back to at least 6 years ago, I wonder how they’ve managed to keep it going.

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wavycrockett333 t1_j8jk7fz wrote

I wonder that, too. I will say that at the height of Covid, it was nearly impossible to find vets with available slots, which is why we ended up there. It does occur to me that this post may have an impact on future business for them (however slight) and its never my intention to harm small local businesses. But I just think something like vet care is so important and its also already hard enough for many people to afford without inexplicably high prices. I’m a lifelong Cambridge resident too, and I can’t stand the influx of new businesses replacing the ones I loved and patronized over the years. But CVC ain’t among them.

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ADarwinAward t1_j8jlvrj wrote

While I think it is important to support small businesses, that is reserved for ethical small businesses. I don’t feel the same way about businesses that have numerous reviews dating back 8 years (found another) saying that they fleece their customers and are very opaque about pricing.

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wavycrockett333 t1_j8jrw0z wrote

Yep, and it seems like the yelp page is the same. In fact, it looks like some of the google reviews are identical to the ones on Yelp. So people felt strongly enough to post in both

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