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1234nameuser t1_iy3s9mb wrote

Any chance you can date / time the emails for our reference? I've received the following, but no final final emails or anything yet.

  1. Transfer Request - 18-NOV - Rate: 12.99¢/Kwh

  2. Online Enrollment Survey email - 25-NOV

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asspirate420 OP t1_iy3yxrr wrote

I got a confirmation at 13.1 on 11/17. I got an email on 11/24 saying there was a problem.

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TheAnt06 t1_iy41fkc wrote

I got confirmation at 13.1 on 11/18 and an email on 11/24 saying there was a problem as well. Calling now.

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asspirate420 OP t1_iy46a1l wrote

Do it now before something else fucked up happens. They’ll tell you the 13.1 isn’t available anymore and initially offer you 17ish, but keep pressing the issue and they’ll come to 15.7something.

That sweet 13.1 is gone.

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TheAnt06 t1_iy46yvr wrote

Been on hold for an hour and a half.

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Front_Way5087 t1_iy54qun wrote

I received the same email on thanksgiving and had to wait until this morning to call, the woman still gave it to me at 13.10. She just looked at my account and said I see here you used a promo code and I’ll resubmit it.

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Snoring-Moose t1_iy49xgr wrote

I applied the same day as well, email stated I'll get a welcome package when approved by Eversource. Not sure what that means.

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Cat_Dad13 t1_iy51rne wrote

Same dates for both emails but nothing else yet.

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Darondo t1_iy5btji wrote

Same dates and emails for me except I also had an “oops there’s a problem email” on the 22nd. I immediately called constellation and then Eversource and they both played dumb. I called back constellation and had them submit it again.

I hoping the “how was your customer experience” email is a confirmation that I’m all set? On hold with constellation now to confirm.

Edit: The “how was your customer experience” email is not a confirmation. In fact, my application hasn’t even been resubmitted yet.

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1234nameuser t1_iy5n7hz wrote

Ah, sorry to hear that and no surprise. I'm used to this being a quick process when living elsewhere, but seems like this is a multi-billing cycle thing with the logjam of requests / delays.

Should all be tied back to the contract at date of request / signature, but needless to say there are no guarantees in life.

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Synapse82 t1_iy6vx9v wrote

  1. Transfer request 19-NOV 13.1
  2. Online survey 26-NOV

> Hi 3971839.16688689 Thanks for being a Constellation customer! We want to hear about your recent online enrollment experience. Click on the stars to leave a review.

Odd that it came up with that for my name though.

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