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apothecarynow t1_iy4wxl8 wrote

Reply to comment by TheAnt06 in Switching to Constellation: beware rates have changed! by asspirate420

I was sent a contract. Any additional information/ did anyone have success with this number??

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theLastAlaskn t1_iy4yzxh wrote

I called Pura, got a person within 10 seconds. Frank was a really nice guy and took my Eversource and Constellation info. He asked that I forward my Constellation contract from the email I received and said he'll look into it. Will see what happens.

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apothecarynow t1_iy5055j wrote

I haven't spoken to constellation yet though... And it sounds like it's a 2-hour wait to get someone there. You speak to constellation?

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hamhead t1_iy6s58j wrote

If you haven't spoken to them yet what exactly are you fighting?

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TheAnt06 t1_iy4x5e3 wrote

The woman I spoke to is actively investigating everything I told her and I sent her my contract and all emails from Constellation. She's taking this VERY seriously.

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apothecarynow t1_iy4xoss wrote

Did you speak with constellation? I didn't call them yet but it sounds like it'll take me hours to get someone based on this

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TheAnt06 t1_iy4xxb4 wrote

Yes

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apothecarynow t1_iy4zmmr wrote

how exactly did this conversation go? I received that oops email and got nervous the whole weekend that something like this was going to happen.

However I just logged into my constellation account and under account details it has contract details, my service plan 0.131 for 36 months. Everything looks okay there...start date 12/7...

Thanks for the info

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TheAnt06 t1_iy58u7s wrote

I was given the run-around.

They told me that the offer I signed up for was no longer valid or in their system and they'd call me back.

The PURA agent I'm working has already gotten a response from Eversource, stating there was no holds or blocks on my account coming from them.

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apothecarynow t1_iy5f1mz wrote

My father called them and they made it sound like it was a computer glitch with the promo code we used. (Esaves5)

But after he hung up he was not under the impression that they were reneging on the rate. He said that the 13 cent rate was the only one mentioned. I haven't had a chance to call personally though, but it's interesting that different people are getting different responses from constellation.

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TheAnt06 t1_iy5h78b wrote

I think everyone is getting the runaround from them.

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apothecarynow t1_iy5indm wrote

Totally but that response would be best case scenario if it was just some glitch...Will see where the dust settles.

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