Don’t get me wrong. The speed of their fiber service was exceptional but the outage tainted any good feeling I had. I told the service tech on the phone that there was a frontier car down the street (true) and if they could just swing by and change out the non working fiber connection. They said they were on a schedule and couldn’t interfere with prior service calls, which I respected. The fact that they wanted me to wait two days with no internet or tv (YouTube TV) was insane.