Are you referring to the statement below? If so, that's accurate. Those states don't allow fixed contracts, customers can leave service providers without an early termination. I've referred friends and family in CT without any issues.

> Your friend or family member must successfully enroll in a fixed-rate contract with a term of at least 12 months for a residence located within the areas we serve, except for Connecticut, Illinois, and New York, in order to qualify as a referral under the Refer a Friend program.