She went in as soon as the driveway was clear and is just hoping she has the hours to cover the time missed. The way and rate that they generate time off seems like a setup for things like this.

I used to work at a call center many years ago, and they had strict rules, too. Except when weather was a factor or a huge accident on a highway, they relaxed the rules, realizing it cost more to fire and rehire half the staff.