My wife worked in a call center for a few years. It did a number on her mental health. Not only her but MANY employees ended up taking anti anxiety meds through a therapist. This is not the way. We need to treat employees better. There was a snow storm once and people got snowed in and worked for 3 days eating out of vending machines. Gotta work the phones if your cable is out due to 2 ft of snow and you can't comprehend that.