There’s a little grout saw tool that you could get and sit there and file it all down and then recaulk it neatly.

>little grout saw tool

Thanks, new to me - will go search one out

Bath & Kitchen Caulk Tape. Simple quick fix. No skill required.

I'm no pro, but that's not how that's supposed to be is it?

I believe you can run a bead of caulk around a toilet base but grout or cement is a no no since if you have to pull the toilet to swap out the wax seal it's going to be a shit show.

Yeah I would be calling them back to fix that.

I'm living in a relatively small country and the quality of finishing is quite terrible - but the soil pipe runs out the back at 90° at least. Theres a lot of uneven finishes, sadly its more work and hassle to get them back than to get them fixed.

Not a bad idea if I even up the edging, I'll have a look if available here. Thanks

Just completely removed whats there and use Plaster of Paris to set and level the toilet. You don’t want to use grout or cement

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I mean if they left thinking that was dandy, what is bringing them back gonna do?