Seems like poor wording or definitions. Psychopaths in this instance are people who manipulate society and it's members to selfish ends. You can have transactions and be a reasonable person. You could even negotiate the terms of the transaction to decide the value. But when your whole thing is "How can I convince everyone who works for me to give up their rights to restroom breaks and union representation" you become a manipulative prick and a burden on healthy society. You're not negotiating, you're actively trying to brainwash people and mess with their emotions. It's easy to control people who need the work, after all. "Oh, your family is out of a home if you get laid off? Sounds like the solution is that you need to increase productivity so that doesn't happen." That's pretty close to psychopathic rationale. Again, it's manipulation, not negotiation. It's taking advantage of rather than coming to an agreement. And the fact that upper management will literally never see the peons they employ makes it that much easier to disconnect from humanity.

It's not an expectation that they care how good your life is going, but I think it should be reasonable to expect that they don't actively try to ruin it.

I think that's the point he's trying to make anyways. I don't like being so pessimistic myself.