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vtssge1968 t1_iyzi594 wrote

Reply to comment by Not_Legal_Advice_Pod in Google says they have made a significant advance in allowing humans to communicate with robots using natural language, and claim an "order of magnitude" increase in capabilities over previous approaches. by lughnasadh

I think I am there, considering you usually have to move up several tiers when dealing with tech support before you actually get a person that knows anything. The first several tiers are designed to handle the customers that literally are so stupid that they didn't plug in or turn on the device, because sadly there are a lot of those people calling...

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runswithcoyotes t1_iyztq40 wrote

>Thank you for calling Product Support. I see you are a new caller. First, let’s administer a basic IQ test to help get to the root of the problem.

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piTehT_tsuJ t1_iz3h2bt wrote

Actually called a company today that manufacturers some of our outdoor buildings. They make literally every part other than insulation and bolts fastners. All metal panels, frames, floors and doors. Have been working with them for 8 years. Supervised their company comtractors install them. Today I called their tech support to find out how much their 10x20 units weigh empty as to figure out what size equipment I needed to move one. The tech support lady insisted over and over they only make doors. I even pointed out the website even shows they produce the entire structure. Long story short... I found the installers number and got the info.

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Tip_Odde t1_iz0lwvp wrote

The fact that you think people are "stupid" because they make simple mistakes with technology they may be new to just shows you're "stupid" when it comes to our social world...

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ShittyBeatlesFCPres t1_iz0x8ia wrote

I used to feel that way but it’s been a decade since the last important change in consumer tech. We’re in the learned helplessness phase of the digital revolution now.

Except for printers, obviously. Those only get less intuitive and reliable over time for some reason. Or any reasonably new tech. So, I’ll always happily fix those for people but if my mom asks me for help with a laptop or smartphone this Christmas and it isn’t a real issue, she better just get used to talking to chatbots.

Edit: I’m getting feedback that’s already explained by my “I’m with stupid ➡️” t-shirt. I know people can’t see my shirt through the the internet but who knows how people offended I implied some humans are willfully ignorant think the internet works?

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Digital_loop t1_iz2rkbk wrote

I agree and disagree with you and the previous poster!

I agree because we have people all the time who can't use a debit machine... It's not like the tech is new, we've had it since roughly the mid 70's!

And cell phones? We've been using them in the mass market since the late 90's early 2000's!

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soupforzombies t1_iz18axf wrote

“I used to think it was the tech that was wrong, but now I think it’s the humans that are stupid

Except for the tech I can’t figure out. That tech is wrong.”

Lol

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Tip_Odde t1_iz13c4q wrote

It's okay that you're wrong. Hope you can see the light some day

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vtssge1968 t1_iz1netr wrote

I specifically cited not plugging in or turning on, unless you are from somewhere without electricity, if you can't figure out to plug in or turn on a device, you border on brain dead.

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Tip_Odde t1_iz224h9 wrote

Ever been to Appalachia?

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vtssge1968 t1_iz25iut wrote

The people I've met there (I have family in that region) have electricity and most of them are more intelligent than many of the city dwellers where I live.

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Tip_Odde t1_iz27kwc wrote

Ah, sorry. We're talking about the real world. "Family in that region" means some shit like ashville nc lol

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vtssge1968 t1_iz2y4wk wrote

Just because you make things up doesn't mean I do.

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Tip_Odde t1_iz53yn3 wrote

I didnt accuse you of making anything up lol, way to out yourself.

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[deleted] t1_iz0uj7o wrote

[deleted]

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TomSwirly t1_iz12jks wrote

> Most people are below average, that's how averages tend to distribute.

Mathematician here. No, this is not how averages work.

It depends entirely on the shape of the distribution. In a perfect normal curve, half the population is below and half above the average, otherwise it depends on which direction the distribution is skewed.

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savedposts456 t1_iz0ytup wrote

Yes and half of people are below the median and half are above. You just defined one cherry picked statistics related word. That means nothing.

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