The good airlines do what we all want in a trip: take off and land on time as often as possible, don't cancel at the last minute and get your bags where they need to be, as quickly as possible. And, when things go bad, they keep you up to date on what's going on, as frequently and accurately as possible. Don't know if you've flown United Airlines recently, but they spell out, in detail, why your flight is delayed or canceled. It doesn't necessarily make passengers less annoyed but at least they feel like they're in the loop. -- Dawn