Viewing a single comment thread. View all comments

BigSpoonFullOfSnark OP t1_jdrklk6 wrote

Reply to comment by lock_ed in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

The trick is not to talk to the lowest ranking person in the call center. They don't have the authority to help you, so they waste your time and try to send you back to the queue.

If you know how to get past them and through to their boss, they'll get it done in 2 minutes. I've gotten refunds, discounted monthly rate, reversals of charges, etc from banks cell phone companies, gyms by just knowing how to get someone on the phone who has the authority to process such a request.

−18

UmbraNight t1_jdrn8ca wrote

ah do you use your force call powers to get to the mananger every time icic

8

BigSpoonFullOfSnark OP t1_jdrp568 wrote

Talking to the right person for 2 minutes will usually get you what you need if you have good people skills on the phone.

−6