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BigSpoonFullOfSnark OP t1_jdrzmdd wrote

Reply to comment by blenderdead in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

I’ve been that poor schmuck. If someone called me, I had to sit there and troubleshoot them and do everything in my power to stop them from getting refunded.

If the call went straight to my boss, he would process the refund and the call would be over in 90 seconds.

If I get through to a low ranking person I tell them “hey I know this isn’t your fault, and also that you’re probably not authorized to process my request. Your company screwed up, and if if you transfer me to your boss, they can probably resolve this in 2 minutes.”

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blenderdead t1_jdrzzbv wrote

I hate when bosses do that. The process they give you to follow is fucking torture, but they just press the buttons and move on…

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BigSpoonFullOfSnark OP t1_jds19t1 wrote

Exactly. If you run a department, processing a $50 credit for interrupting someone’s service is no big deal. It is a much better use of their time to process it than to fight you for 30 minutes.

But a low ranking customer service person? The train you to exhaust literally every other option in the book, and when you finally have to grant the discount, they hold it against you.

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