My mother was injured on a bus when the driver didn't wait for her to sit down, and she said the drivers for this particular company were always in a rush. She had a broken hip leading to an emergency hip replacement. Weeks in hospital, many hours in pain, lots of medication etc.

She didn't want to take legal action. I persuaded her she should, because the bus company would only change if it cost them money. I said she could give the money to charity or her grandchildren if she didn't want it. She received over 10k in compensation, which went to the grandchildren.