Go through transactions, say they will send a code and to verify it's you which my bank has done before but they must've somehow got enough info on me to know my name, number and username. It was very odd cuz the first 'bank' told me unauthorized charges to two people (my maleup artist from years ago at wedding and my cojlisin) had me contact tbem to tell them to send it back so that part made no sense. The first call they must've hacked my acct m.. my other bank is linked so I think maybe that's how they knew to pretend to be the other bank and get into that account.