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chiru999 t1_j7qhqt8 wrote

I work in customer service. If you are nice to me I will go the extra mile and help you.

This is bad advice. Really bad one

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Ok-Cheetah-9125 t1_j7qionx wrote

Ditto. Especially since the person you are speaking to is almost never the person who made the mistake.

You ask me for help or tell me you screwed up and I'll move mountains. You get on the phone with a crappy attitude, blaming me, and I'll try to help but I'm not calling in any favors.

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spamjwood t1_j7qm53h wrote

This right here. The reality is if you just tell the AMZ customer service rep that you are disappointed (in a nice way), have a reasonable reason for your disappointment (ex. lost shipment caused a bday gift to arrive late), and ask for a voucher ($10 only) they are authorized to give it to you to keep you happy. No reason to be a jerk.

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