anally_ExpressUrself t1_j9y9zwd wrote on February 25, 2023 at 1:18 PM

Reply to comment by [deleted] in LPT: If a small business gives you discounts or free item/service to resolve a genuine issue you had with them, don't mention it in public reviews/forums, people will try to take advantage, they'll use your review as precedent and an excuse to be a shitty customer by InevitableNothing460

Counterpoint: if I read an anecdote like the one in the title, I will believe it. If I read "excellent customer service" I will suspect it's a fake review.

DiosMIO_Limon t1_j9yu0ff wrote on February 25, 2023 at 3:58 PM

Okay…

“Excellent customer service. Really took great care of me when helping resolve an issue with XYZ.”

panisch420 t1_j9z4f50 wrote on February 25, 2023 at 5:08 PM

still no authenticity, thats the point.

Jaines123 t1_j9z83py wrote on February 25, 2023 at 5:32 PM

It was great they gave me free stuff to fix my issue. Is that any better?

[deleted] t1_j9zbtcy wrote on February 25, 2023 at 5:56 PM

[removed]

thedepressedaccount2 t1_ja0e9m2 wrote on February 25, 2023 at 10:17 PM

"there was a mistake but it was resolved well" is just a more useful review. Slightly different context, but looking through online seller reviews and seeing lots of 5 stars only to read the comments and see they were nearly all fucked up orders but they got a refund so great seller, it makes reviews useless