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Wahajs t1_iz1oxuh wrote

We have multiple employment laws across the region and get constant queries as part of a business. Laws differ region to region and industry to industry. Is there a way to train a machine/bot on it that shares answers and for complex queries points it to a human?

I want to build something that can pick up items from the law and respond with reference to the law. Happy to invest my teams time to train but need a starting point as I am not from the industry.

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zenmandala t1_iz3n8kx wrote

That's a domain specific chatbot. There are a bit too many factors in how your current data for answers is stored to be specific. I would look at various approaches to domain specific chatbots and then see which one is most applicable for you. This paper might be a starting point: https://arxiv.org/ftp/arxiv/papers/2001/2001.00100.pdf

One piece of advice I would personally give is read a lot before starting such a project. Better to have a clear plan than try to establish as you go.

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csreid t1_izbhqi8 wrote

You might be able to start with Rasa, which is an open source chatbot framework.

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