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bluebolt789 t1_jad0st0 wrote

Reply to comment by professorlust in [Discussion] Can you use a model trained on tweets/product reviews to do sentiment analysis on IT support tickets? by [deleted]

I don’t get your point, could you be more specific please?

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professorlust t1_jadgwa2 wrote

Sentiment analysis is pretty “standard” NLP ml at this point.

There’s literally 1000s of tutorials, medium articles, YouTube video etc on the topic.

That’s without getting into more academic/research focused articles

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bluebolt789 t1_jadmcuq wrote

Yeah but most of it is supervised (not necessarily a neural network, even more classic approaches) or pre-trained on tweets/product reviews. I haven’t found anything pre-trained on it support tickets.

Am I missing something obvious?

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2blazen t1_jadrdgu wrote

I think what he means is your question is beneath the sub's standards lol

You may have more luck googling specifically about cross domain sentiment analysis, asking chatgpt, or asking it on r/MLQuestions or r/learndatascience

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bluebolt789 t1_jads2m6 wrote

Oh ok.

I didn’t think this was such an obvious question to ask since I don’t have labeled data, but I’ll take your advice…

Btw, since it’s an easy question, if you have any input (besides googling or cross posting) to give me, happy to hear it!

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