I used it recently to replace a $300 internet router. Initially the manufacturer moved my inquiry to an "escalation team" but then they became unresponsive. I opened a second ticket, referencing the first, and then that ticket went quiet. I was considering getting the state involved and then the manufacturer emails me out of the blue. They didn't have my router in stock so they upgraded me to a $450 unit! They wouldn't acknowledge the law but they said it had taken too long so they pushed the RMA through anyway.