I called TC Hafford about some cracks in my basement around the bilco/rollway before I bought my house. I expected to be getting an estimate and trying to decipher if it was really necessary or not. Instead, Stacy told me not to worry about it, that basically they all do that, and it wasn't bad enough to be an issue. Was definitely happy with the experience, and 4 years later still no issues, they're just a little unsightly.