Probably a shitty embroidery shop, that's why they are force to pick up the garbage costumers the other shops don't have the need to deal with. Just by your recollection you have to go through a list of businesses before even getting to the one that served you. That says a lot of i had to go down to my fith choice of something it either means i should probably have some patience and call a few time or hold off on doing it till later. But it seems your have some heavy narcissistic tendencies so this will go over your head.