CMP shenanigans?

Submitted by Ifellinahole t3_10kx4gn in Maine

CMP charged my checking account twice for the same amount this month. Looking at my CMP account, there was another double charge in Dec. Buy only one of them was taken form my checking. What the heck?

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Humanicide603 t1_j5ta9gn wrote

I will never understand the anomaly that is CMP bill pay. I have bills on my account from years ago in all different apartments I’ve lived in, and no matter how much I pay they don’t ever go away. You could try calling but can’t guarantee anyone there will be of much help… my best advice is turn off autopay and make manual payments of whatever your paper bill says each month.

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Tankbean t1_j6100a4 wrote

They just recently, that I noticed, started allowing you to remove those old service addresses from your profile.

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habanerolime t1_j5tcxvx wrote

Their payment site seems like it was designed for the mid-twentieth century, and I wouldn’t trust CMP with an automatic payment that varies in cost each month. I pay manually each month to avoid this trouble.

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eljefino t1_j5wca8u wrote

It takes more clicks than it should.

IIRC go to my account

then to my bill

then pick this month's bill

then click view

then click pay

then pick the only bank account attached to it

then pick the entire balance

then click preview

then click pay

then click "are you sure? yes"

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spatzelface t1_j5tch8a wrote

As a general rule i only tie a credit card to autopayments. i then make one manual payment to my cc company for all my bills. i will never give a service provider access to my checking account. CMP is the odd man out where i have to manually pay each month with my cc.

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likes_sawz t1_j5tetbk wrote

They can't even make using a credit card to pay your bill a seamless process either.

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spatzelface t1_j5tkeg4 wrote

to be fair, its probably fees. im not sure if using someones checking account is totally free to them but i have to think that cc fees have played into it.

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psilosophist t1_j5tnean wrote

I actually set up a 2nd bank account (using Chime) strictly to pay my CMP bill, just to keep them the hell away from my primary account. The account only has enough to cover the bill + 20 bucks or so in it, that way if they fuck up it’s not affecting all my money.

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siebzy t1_j5tf1p0 wrote

My bank has an e-bill service that I use. My bank tells me when there's a new bill, I look, and pay it directly out of my checking account. That way I can view the whole payment history through my banks site and not CMP.

It's not ideal for detailed usage tracking, but it's been way less hassle than dealing with shitty CMP autopay or their awful payment website.

4

spatzelface t1_j5tkqft wrote

my bank has this option too. if viewed from a purely financial transaction perspective, this kinda makes sense. what happens if you have to dispute a charge or stop payment? is their anyway a provider can force a payment?

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siebzy t1_j5y6ajf wrote

I don't do auto pay so there are no payments I don't explicitly authorize, and the biller can't automatically withdraw unless you specifically set it up that way.

I haven't had to contest a charge yet but my impression is that the bank would handle it just like any other cancelled check or fraudulent credit card activity, which they have been very responsive about in the past.

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spatzelface t1_j5yr4im wrote

thank you. i may look into this for cmp in the future. i am more comfortable with my bank paying the bill auto automatically than cmp taking the money out.

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Adventurous_Deer t1_j5tl2sg wrote

This is why I still send them a check every month. I do not trust them to do this correctly on their own

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New_Sun6390 t1_j5tet2z wrote

Off. I've had auto pay for years and years. Even through the billing system transition in 2017, it has worked fine.

The only glitch was when I first enrolled. I was told it would take a billing cycle for it to kick in so I made a manual payment, then the auto pay took effect. Soba double payment. They wanted me to just let it sit for a month but I demanded a credit and got one.

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respaaaaaj t1_j5u0ek4 wrote

CMP's billing system seems to be both understaffed and way out of date and they just pass as much of fixing it as possible to the customer and the customers banks.

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Crittybees t1_j5ttxzu wrote

Check with both your bank and cmp account to see how your automatic payments are set up. You might have it set up for automatic bill pay through your bank, in addition to having set up automatic payments on cmp's website, causing a double payment authorization

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Ifellinahole OP t1_j5u116t wrote

I have had auto-payemts set up for years, and this is the first issue.

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