Unfortunately many companies go this route with the state of Maine law. It’s how their natural business processes evolved. I used this law a few years ago and I had to mention the law to every rep along the way. Once had a rep say I would have to pay still on a pro rated fee to fix a fridge that was 3 years old. I mention the law and said I don’t have to pay that. She apologized and like she suddenly remembered I didn’t have to.