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Bianrox t1_j33uq6m wrote

Had it for 3 months, customer service is decent, people arrive on time, and I have a gb of fiber for $70 ($80 next year). Join me brotha!

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[deleted] t1_j34lewa wrote

Usually pretty fast and mostly reliable.

Only problem I’ve had with them is that they decide to run updates unannounced which causes a service outage. Usually it’s in the middle of the night, so most people aren’t affected… but if you’re a late-night streamer, it’s frustrating.

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TheBlueTwin t1_j34uon0 wrote

Same as everyone else here mostly. Constant service issues with Comcast. They only started trying when fidium came to my area. Fidium was cheaper and multi times faster. I can never go back to a non fiber connection

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OriginalCrawnick t1_j34ckkx wrote

Have it and like it, with proper equipment I'm getting 1.1gb up and down depending on time of day!

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ralettar t1_j34f90d wrote

Yes. I love it

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The-Sys-Admin t1_j34jh38 wrote

I got them when I moved about 6 months ago. Only really had one issue that was resolved quickly. Solid speeds, good price, friendly tech support.

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DeuceClimaxx t1_j353os4 wrote

This is just me an my opinion, I do and I love it. Full disclosure, I have 1 issue and I personally feel that it was weather related, understandable. During our last massive storm, I had connectivity issue (documented) issues for about 4 hours. I called customer support and to my surprise, they actually answered. 😳 We reset my ONT and the issues vanished. My 6 months or so with them has been infinitely better than a day with Comcast.

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MentllyDisnfectd t1_j35727y wrote

I switched a couple of months ago. My fidium app tells me I'm getting 1 gig up and down but actual speeds seem to be about 700 megabits. My connection with Comcast was a legit 1 gig down but I'm saving like $100 per month so I'm not complaining.

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trueyankee t1_j3h1gdf wrote

Did you check your speed hard wired or wifi? WiFi will slow it a bit.

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MentllyDisnfectd t1_j3h7920 wrote

Oh yeah, I'm well versed in these things. Static IP, Cloudflae DNS, forwarded ports and hardwired.

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Garlamange t1_j35i738 wrote

Does anyone use their own Modem/ Gateway or are you required to rent it from Fidium? Contract ending with comcast in April and want to at least consider supporting the alternative to Comcast.

Looked into applying but stopped when my social security number was required. Not sure why that was needed

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sholder89 t1_j37lvwx wrote

You can use your own equipment, not sure if it's still the case but they were using PPPOE instead of DHCP in my area when I first got it so I had to input PPPOE credentials into my router, but they gave me those creds over the phone no questions asked. I think if you're on DHCP you'll still have to call in with the MAC address of your gateway but should be no issue.

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OriginalCrawnick t1_j3rpn6g wrote

Tagging on this, some routers do offer Mac cloning that you could clone the fidium provided Mac address post install!

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razed_intheghetto t1_j34cr8g wrote

It was already hooked up at the house we bought in May, so far its great. I have had some connectivity issues with my TV on occasion, but I think thats the TV.

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trueyankee t1_j3h0xe5 wrote

Do it. I have had them for a year. I am pleased.

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