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hakavillon t1_j8kcqwo wrote

I suggest changing the title of your post. Drop is just the middle man for Mechcables. Did Drop provide you any additional support or tell you to contact the manufacture?

Not sure what the warranty is on Mechcables but they are a premium cable I’m sure they will honor a repair or replacement.

Reach out to customer service, email is on the FAQ page

https://mechcables.com/pages/frequently-asked-questions

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barkingcorndog OP t1_j8kdmlp wrote

The support from Drop was _super_ helpful:

(me)

This cable is faulty.

Origin of problem:
I used the cable to connect to an Ergodox EZ keyboard until it started losing connection.

Troubleshooting:

  1. I replaced this cable with a different USB cable and the keyboard started working again.
  2. I tried this cable on a brand new Keychron Q1 keyboard and it also doesn't work. (The cable that came with the keyboard works fine.)

Conclusion:
This cable is defective.

Matthew (Drop Community Support)

Feb 14, 2023, 11:38 AM PST

Hello,

Thank you for contacting Drop Community Support. My name is Matthew and I understand you’re experiencing some disconnections with your keyboard.

I do have some troubleshooting tips to offer:

-Try using the included cable

-Try using a different cable you might have on hand

-Try different sources (different ports on computer, powered USB hub, etc.)

-Plug your keyboard into a different computer

I hope one or more of those tips helped, but please let me know if you have additional questions or concerns.

Best Regards,
Matthew

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hakavillon t1_j8kf0mp wrote

<facepalm>

Don’t get me wrong I am not a Drop fan. I think they are out of touch with the custom keyboard community (but that’s a different topic of convo).

In this case they though if the cable is out of their return policy window they have every right to refuse a return of exchange. Do I think it’s right? HELL NO… but here are many reasons for those policies beyond just this instance.

Anyways it looks like you still have a couple of options. First reach out to Mechcables. Second respond back to poor naive Matthew at Drop, see if he can provide any additional support beyond the above mentioned. If they can’t well… unfortunately Drop has just lost another customer. Just know that you aren’t alone in that department.

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barkingcorndog OP t1_j8kgidy wrote

Yeah. Already responded to Matthew at Drop. Since it's been 41 days, they don't care anymore. Haven't reached out to Mechcables, but their faq indicates that they don't care either.

Either way, not buying anything from either of them again.

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Previous_Raisin5568 t1_j8kt3ln wrote

>not buying anything from either of them again.

You didn't buy from Mechcables. You bought from someone who bought from mechcables.

If you bought from mechcables, you would be having a great experience. But you didn't, you paid the middleman. So you get to deal with the middleman.

Mechcables is by far one of the best vendors in the business.

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barkingcorndog OP t1_j8kutnt wrote

It's still their product that lasted 41 days. It's the only USB cable that has ever failed in my experience. It's also the most wildly expensive.

Their website says they only have a 30 day warranty.

I don't think I'll be buying directly from a company that made the only faulty USB cable I have ever owned.

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Previous_Raisin5568 t1_j8kvv2d wrote

I mean no offense man but you're not very smart as evidenced by the fact that you posted this at all so you can feel free to do whatever dumb shit you want lol

Just read you actually consider Amazon a scam... my dude seriously you should not be allowed to speak, this is embarrassing as hell.

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