Submitted by barkingcorndog t3_112ibhb in MechanicalKeyboards
[removed]
Comments
Previous_Raisin5568 t1_j8k9roh wrote
I bought a cable from amazon. Stopped working. Amazon is a scam.
Child brain level stuff. Return windows are a thing and every company has them.
barkingcorndog OP t1_j8kv0b7 wrote
I'm sorry they've got you believing it.
I guess if you spend enough time and money getting products from companies that make defective products and only give you 30 days, you start thinking it's normal. You purchase something and notice the defect 40 days later, you just shrug and blame yourself for not returning it earlier.
It's not difficult for a manufacturer/brand to warranty products as long as they're of high quality to begin with. Take REI for example. Any of their branded products are guaranteed for life. I bought a tent from them in 1997; practically lived out of it for a year or so. 20 years later, the zipper wasn't working very well, so I contacted them to find out how to get it fixed. They replaced the tent at no cost.
Even if it's just a reseller of other products, if they are quality products and they company cares about their customers, they can offer fantastic warranties. An example here is Sweetwater. They sell musical instruments and accessories. With very few exceptions, they will replace anything defective for up to two years. Even their used gear is guaranteed for 90 days. Think about that. It's _used_ musical equipment guaranteed for 3 months.
So the only reason I can see for only having 30 days warranty on something like a USB cable is that they are aware that their products are low quality and the only way they can stay in business is to avoid having to deal with their faulty products. When a company does this, I feel very comfortable calling it a scam.
barkingcorndog OP t1_j8kv6ri wrote
I can't believe I'm actually defending Amazon, but I've returned defective products to them more than 6 months after purchase.
Previous_Raisin5568 t1_j8kvz2m wrote
>Amazon is a scam.
Ahahahahahahahahahahahahahahahahah jesus christ man you are braindead, this shit is so fucking embarrassing.
Previous_Raisin55b8 t1_j8l86m6 wrote
I'm sorry about my alter-ego. It just enjoys lashing out at people for fun.
Wajina_Sloth t1_j8kb1r1 wrote
Clearly you just dont know how retailers work…
Drop allows other companies (i.e mechcables) to sell their product on drops website, in return Drop gets a portion of the money earned from each sale.
Normally a retailer is only liable for returns in a 14 or 30 day window.
Since its been months, drop isnt liable for the quality of the product, the manufacturer is… so contact the company that made it…
samvvell t1_j8kbiui wrote
You can't be serious
hakavillon t1_j8kcqwo wrote
I suggest changing the title of your post. Drop is just the middle man for Mechcables. Did Drop provide you any additional support or tell you to contact the manufacture?
Not sure what the warranty is on Mechcables but they are a premium cable I’m sure they will honor a repair or replacement.
Reach out to customer service, email is on the FAQ page
barkingcorndog OP t1_j8kdmlp wrote
The support from Drop was _super_ helpful:
(me)
This cable is faulty.
Origin of problem:
I used the cable to connect to an Ergodox EZ keyboard until it started losing connection.
Troubleshooting:
- I replaced this cable with a different USB cable and the keyboard started working again.
- I tried this cable on a brand new Keychron Q1 keyboard and it also doesn't work. (The cable that came with the keyboard works fine.)
Conclusion:
This cable is defective.
Matthew (Drop Community Support)
Feb 14, 2023, 11:38 AM PST
Hello,
Thank you for contacting Drop Community Support. My name is Matthew and I understand you’re experiencing some disconnections with your keyboard.
I do have some troubleshooting tips to offer:
-Try using the included cable
-Try using a different cable you might have on hand
-Try different sources (different ports on computer, powered USB hub, etc.)
-Plug your keyboard into a different computer
I hope one or more of those tips helped, but please let me know if you have additional questions or concerns.
Best Regards,
Matthew
hakavillon t1_j8kf0mp wrote
<facepalm>
Don’t get me wrong I am not a Drop fan. I think they are out of touch with the custom keyboard community (but that’s a different topic of convo).
In this case they though if the cable is out of their return policy window they have every right to refuse a return of exchange. Do I think it’s right? HELL NO… but here are many reasons for those policies beyond just this instance.
Anyways it looks like you still have a couple of options. First reach out to Mechcables. Second respond back to poor naive Matthew at Drop, see if he can provide any additional support beyond the above mentioned. If they can’t well… unfortunately Drop has just lost another customer. Just know that you aren’t alone in that department.
barkingcorndog OP t1_j8kgidy wrote
Yeah. Already responded to Matthew at Drop. Since it's been 41 days, they don't care anymore. Haven't reached out to Mechcables, but their faq indicates that they don't care either.
Either way, not buying anything from either of them again.
Previous_Raisin5568 t1_j8kt3ln wrote
>not buying anything from either of them again.
You didn't buy from Mechcables. You bought from someone who bought from mechcables.
If you bought from mechcables, you would be having a great experience. But you didn't, you paid the middleman. So you get to deal with the middleman.
Mechcables is by far one of the best vendors in the business.
barkingcorndog OP t1_j8kutnt wrote
It's still their product that lasted 41 days. It's the only USB cable that has ever failed in my experience. It's also the most wildly expensive.
Their website says they only have a 30 day warranty.
I don't think I'll be buying directly from a company that made the only faulty USB cable I have ever owned.
Previous_Raisin5568 t1_j8kvv2d wrote
I mean no offense man but you're not very smart as evidenced by the fact that you posted this at all so you can feel free to do whatever dumb shit you want lol
Just read you actually consider Amazon a scam... my dude seriously you should not be allowed to speak, this is embarrassing as hell.
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retrospacive t1_j8kb6l9 wrote
Oh absolutely a scam, price wise. I thought everyone knew this.
But seems here you kinda are shit out of luck. Once it’s out of return window, that’s it. See if there’s a warranty from the company itself
samvvell t1_j8kc45i wrote
So price equals scam? How?
barkingcorndog OP t1_j8kcsai wrote
When you see it all together:
- low quality merchandise
- high prices
- very small return window
- customer service that doesn't even read the issue report before responding.
I see posts here about Epomaker doing this crap, but when Drop does it, the shills come out of the woodwork to defend them.
samvvell t1_j8kefec wrote
I'm sorry you had a bad experience with your product.
But Drop is a vendor selling products for brands beyond just their own. I fail to see how Drop products are priced unfairly compared to similar products on the market (such as keycaps, for example).
Drop has a 30 day return window for their products. Everything they do not make themselves should be addressed by whoever made the product. I see this brought up a lot when someone receives a defective GMK set and wants to blacklist NovelKeys, Kono, etc.
I just think it's unfair to call Drop a "scam" after a cable which was not made by then stopped working months later. And with no other information provided.
barkingcorndog OP t1_j8kfzco wrote
I'm just fed up with companies that sell expensive crap that fails quickly. It's not the first time I've had to return things to Drop that failed. This time, it was 41 days, so they don't care.
Yeah, I understand how return windows work. It doesn't change the fact that they're selling faulty expensive merchandise and don't care about their customers.
samvvell t1_j8kh7zg wrote
I'm just saying, I don't think it's fair to call Drop a scam because of your experience. Hopefully you can get it sorted out. If they can't be of any help, maybe MechCables can be. I hope it works out for you, having things stop working - especially when they cost a lot - is a real bummer.
And if you don't want to buy from Drop again, more power to you.
barkingcorndog OP t1_j8kkamw wrote
I don't really see much point in contacting Mechcables. They won't give me a refund, since I bought it from Drop, not them. And I'm not really interested in getting a replacement that I don't trust not to just fail in another month or so.
retrospacive t1_j8kdch2 wrote
Dude, a blind man can see that drop is overpriced for their products. Their whole inventory is a scam lmao. Take the Paragon Series Storm Trooper. You can build the same keyboard for like $300~ dollars. They can quite literally go to hell.
samvvell t1_j8keqbo wrote
I've been happy with everything I've bought from them, personally. So don't buy a pre-built keyboard from them if you don't want to. Why should they go to hell for selling one?
retrospacive t1_j8kgl3o wrote
Then you have a lot of money to throw away, my friend. A lot.
samvvell t1_j8khmg9 wrote
All of the keycaps I've bought have been BOGO, so that's saved me a decent amount of money. I'm happy with their quality, and feel like they stack up to other brands in their range (GMK, Signature Plastics, etc.) well. I'm a big fan of ABS keycaps and tall molds, so MT3 is really comfortable for me.
But I'm not knocking cheaper options. Whatever floats your boat!
Previous_Raisin5568 t1_j8ke96b wrote
Rip-off =/= scam.
Some of drop's items are definitely rip-offs. They are not scams. You still get the cable. You just paid too much for it.
Cobertt t1_j8kdq4d wrote
Calling a company a scam because a cable they didn’t make failed outside of their return window. We aren’t going to start witch hunts on this subreddit. Removed.
NomDePlume007 t1_j8kbre8 wrote
Drop's business model is weird, to put it mildly. I ordered a keyboard from them, back in November. Nothing fancy, a Keebmonkey 1800. Estimated ship date: January 10, 2023.
Jan 10 came and went. In February, I reached out, asked for an update. No update. Asked to cancel my order. Nope, can't do it, the keyboard is being shipped. Okay. When, exactly? Couldn't tell me. The very next day, they sent an update - orders are delayed, could be as much as 30 days. 30 more days.
Today, I finally get my ship notification. 84 days from date of order. For a inexpensive barebones keyboard that (now that I look) appears to be in stock at several retail sites. 84 days from the day I paid Drop for this keyboard.
Lesson learned. Not planning to shop Drop again anytime soon, if ever.
Rashim t1_j8ka0wn wrote
I’ve spent over $750 on Drop and everything is still working and fine…
How about you contact mechcables customer support and maybe they can help you, instead of posting some “Bug Brain” takes.