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JNOV12b6 t1_j1yu35p wrote

I’m not diminishing your experience but I’ve only had good interactions with their customer service, but never for a defective product (missing order items and address changes). Sorry you went through this.

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k4zie OP t1_j1zk3us wrote

Yeah that's the thing. They really do seem polite - just that in my case it was polite while assigning blame. Blaming me with a smile I guess lol - it just doesn't leave a good impression, especially as a first time customer.

I do wonder what people's experience actually is with them when they have had issues with any of the sockets.

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