Submitted by k4zie t3_zx1oac in MechanicalKeyboards
Got an NK87 as a gift from my GF for xmas. Put it together, period didnt register, reached out to them for support and right off the bat, the blaming game started :|
TLDR: If you purchase anything from them, you will be blamed for any socket issues. Go out of your way to both check the socket solder and jump them all prior to inserting a single switch. Otherwise you will be in the same boat as I.
For those interested -
This all turned into a back and forth of pictures being asked and sent, pliers being used to check if the socket is loose, to asking me to solder their product and repair it. All while constantly having them insist that the blame was my insertion of a switch.
The kail hotswap socket, was not actually making contact with the solder point - the soldering looked like it never adhered to the socket. If you guys have ever popped a socket, its pretty obvious when its popped.
At the end, this took my gf having to do a back and forth with them since she is the one who purchased the keyboard, them continuing to push the blame on us and offering to repair it at our cost.
Just an absolute dissapointment for customer service. It was either pay more money for a part that honestly looked like it was soldered incorrectly or be left with a paperweight.
Ive never had an exchange with a company that treats their product like a brittle piece of glass, not even trying to offer an exchange of the PCB. Everything is at your cost.
In the end my gf got fed up, let them know she would be doing a chargeback and they miraculously made an "exception" and are allowing her to return the board for a full refund - while still blaming me.
Novelkeys is off my list. Others experiences may be different, but if youre a first time buyer, please be careful.
Happy New Years Ya'll :D
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