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trying-to-be-kind t1_j6rvkmm wrote

I was also hit with an "estimated" bill that was at least 2x my normal bill for this time of year. If you can't get through to PPL, you can file an informal complaint through the PA PUC:

https://www.puc.pa.gov/filing-resources/forms/complaint-forms/

It won't result in any immediate help, but the PUC may light a fire under PPL so they don't "accidentally" pull this stunt again. The fact they didn't immediately correct everyone's electric bill (but were quick to offer payment plans) tells me this was not the glitch they claim it was.

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Kristin2349 t1_j6tza6f wrote

They can’t immediately correct the issue because it isn’t a simple billing issue it is a massive IT issue…IT has been outsourced as has CS. So while customers are waiting on hold for hours to talk to someone about their bill when they finally get through they’ll be speaking to someone in Trinidad.

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