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tideblue t1_j6s1l2s wrote

Reply to comment by thenewtbaron in PPL electric “accidentally” took a 3 month advance on automatic payments today by theREALPLM

It’s annoying, but it’s more the point about not giving customers back money if they overcharge you. I’m the one who paid and caught the mistake, but I don’t know how it’s legal for them to say “We’ll just hold on to that and apply it to your future bills.”

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IamSauerKraut t1_j6s2ya3 wrote

imho, utilities should not be able to grab an interest free loan from customers, which is how overcharges are typically handled. Given the recent inflation and price increases on nearly everything, there is a growing population that simply cannot afford to be forced to pay in advance. Not disconnecting or surcharging customers helps ease the burden, but seriously? Too many industry folks within PUC, imho.

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Ambitious-Intern-928 t1_j6ug92l wrote

It's the interest free loan part, they know what they're doing, by the time the money gets back to you it's already deflated in value to their advantage

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StupiderIdjit t1_j6s1vea wrote

This is me and Verizon five minutes ago after finally convinced the idiot I shouldn't have to pay for equipment I've returned.

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