PPL said help, including payment plans, can be found at pplelectric.com/billhelp or by calling PPL at 1-800-342-5775.

The Pennsylvania Public Utility Commission has initiated a comprehensive investigation into the circumstances surrounding unusually high bills recently received by customers served by PPL Electric Utilities, along with the accuracy and integrity of PPL's billing practices.

Edit

The phone number provided has a recording due to the number of calls.

Edit

Average wait time for calls are 4 hours

Edit

Programs offered

OnTrack agency can answer your questions. Tri County Community Action 1514 Derry Street Harrisburg, PA 17104 717-232-9757 | PPLONTRACK@cactricounty.org Proof of income necessary

OnTrack offers a lower fixed monthly payment to income-eligible customers. Are you eligible? Check out the income table below. Then fill out our quick and easy online application. A specialist will review your application and let you know if you’re enrolled.

LIHEAP — bill must be overdue for weeks or months to apply

LIHEAP offers two types of grants: cash and crisis. You may be eligible for both. You don’t need an overdue heating bill to be eligible. You can apply whether you rent or own your home.

Stardard Offer PPL —change energy provider as PPL remains middle man/broker

energy education— ask to explain bill and/or request an audit if bill doesn’t seem correct

Edit

LIHEAP and Ontrack both use a income chart for eligibility