Submitted by theREALPLM t3_10qtr0l in Pennsylvania
trying-to-be-kind t1_j6tll2u wrote
Reply to comment by eviljelloman in PPL electric “accidentally” took a 3 month advance on automatic payments today by theREALPLM
I can believe the data cock up is a random IT mistake, but PPL's billing practice in response to it is suspect. If they had responded to customers by sending them a corrected bill and/or notifying them billing would be temp. delayed while they fixed the problem, you wouldn't have people so up in arms crying conspiracy.
Instead, PPL's response is ¯\_(ツ)_/¯ pay us anyways. Yes, it's going to cost them to fix their mistake, but the extra revenue its customers are temporarily floating them acts as a payday loan (of sorts) to fund the fix. PPL can then refund their customers at their leisure - sans interest, of course.
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