I bought one from them in Philly during the first summer of the pandemic. The process was great, customer service was super helpful, and overall much better than a dealership. We also used our own bank for financing because the rates were way better, but nobody from carvana tried to push us into their financing.

Buuuuuuut all that being said, we also had our permanent license plate super delayed (Well last the date of the temp). Carvana blamed it it on the state which made sense, back in 2020 it felt like the world was falling apart. But in hindsight, we were one of the many many people who didn't have their titles processed by carvana in time.