Something doesn't smell right here. They should have been making sure you were registered on the PA portal (https://padohmmp.custhelp.com/app/login) already. No account there, no way for them to approve you for the program as there is no way for the state to assign a medical card #. Sounds like they were just happy to make their money though. You might want to take this over to one of the 2 PA medical marijuana subs: r/paMedicalMarijuana and/or r/TheRealPAMMJ