I only take it there when I need it to be inspected and other places have long waits. I will never take my car there for repairs.
Late 90's I was young and stupid. Took my car there to get brakes fixed, said I need shows and drums (was a '70 Dodge Dart). I agree. Brother came with me to pick it up, we asked for parts, they said they threw them out. We jacked car up in parking lot and proved they lied. They never did the work. I should have brought charges against them, but didnt. I will never trust Pep Boys to do more than inspection.