PA Career Link has one or two days per week or every two weeks, where an employee from the state unemployment office is physically in one of their offices. You can call the Career Link and find out what days and schedule an appointment or a call. I just had to do this exact thing a few months ago…14 weeks, no payment. I called and called, no answer, no call back. I emailed and emailed, no response. I mentioned I haven’t been paid while on a call with Career Link and they had me hooked up with a call with an unemployment rep and problem solved within a week (soonest a rep would be in their office, he took care of everything on the phone call).