YodaHead t1_j7s9yy4 wrote on February 9, 2023 at 1:15 AM

Reply to comment by PsychologicalSir3455 in Looking for a legit cheesesteak by Common_Sir7138

Overextended themselves and started cutting corners, then COVID happened.

TheSausageFattener t1_j7sq3my wrote on February 9, 2023 at 3:15 AM

I don't think they were cutting corners voluntarily honestly. Their staffing dropped like crazy. I would ritually order Tillys delivery with my family during the lockdown and in the autumn there were a few times there where somebody who seemed like they were a manager showed up in a commercial plate car with a livery to drop it off.

They were always super good about allergies and delivery speed, but it became clear they were short on delivery and kitchen staff. Them opening the chicken spot and the PVD location was probably something they'd effectively locked themselves into before COVID. It takes time to set up and open a restaurant after all.

Sometimes good businesses fail. I remember as a teenager there was one sandwich place I'd go to in Warwick who used super fresh ingredients and homemade a lot of their stuff. Pricey, but damn it was worth it. It was a mom-and-pop deal. They lasted like 2 years.

YodaHead t1_j7stvv2 wrote on February 9, 2023 at 3:45 AM

I remember when they first opened. The sandwiches were really amazing, but then little things started to change. Bread got really inconsistent, which was a bummer. They wanted to expand too quickly. The Chicken joint was not good at all. Classic mistake of getting too far over your skis.

It's a bummer because the owner was really nice.