Environmental-Ad4090 t1_jc7hrff wrote on March 14, 2023 at 4:36 PM

RISE inventory management system is horrible, every time I go in I get pre-rolls and there is always one that is out of stock but allows me to put it in the cart. Nova once they run out it is listed as sold out and you cannot add it to the cart. I stopped going to RISE because I was tired of getting to the cashier to pay for my product only to be told they dont have something and offer a substitute that I dont know any information about.

Automotivematt t1_jc7ulj2 wrote on March 14, 2023 at 5:56 PM

That's because corporate took control of the menu. When it was summit, they had direct control of the website and took stuff off as soon as it ran out. Now when it runs out, they gotta send an message to corporate and they pull it down when they feel like it. I remember seeing stuff still on the menu that we ran out of days ago.

Environmental-Ad4090 t1_jc7vtuq wrote on March 14, 2023 at 6:04 PM

Man that is so frustrating! Happy to hear background on why this issue keeps occurring. Like literally happens every-time I go LOL. The employees at RISE are excellent though so my complaint is not with them. They do the best they can with what is provided to them shame on corporate!

Automotivematt t1_jc7xrci wrote on March 14, 2023 at 6:16 PM

I completely agree. I hated having to constantly apologize to customers because we didn't have what they wanted. And so many times I was told "but it's still on the menu" and I had to explain why things were messed up. It's just shocking to me that they still can't get it right. The employees in store are all amazing, they just gotta deal with the problems caused by the higher ups.

PapaPoppler t1_jcbed9l wrote on March 15, 2023 at 5:05 PM

My first and only time there I experienced this exact thing. They then tried to sell me a comparable product for a higher price. I walked out and have never returned.