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_CaesarAugustus_ t1_j60jyop wrote

Reply to comment by degggendorf in Is the Service Dept any better at Tasca Ford than Flood Ford? by degggendorf

Do you mind if I ask what exactly the issue has been?

(edit: heck, even vaguely ask. I’m just curious because we have had solid service and quality at Flood Mazda)

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degggendorf OP t1_j60n4fv wrote

Just what I outlined in the OP really.

Long wait for an appointment, then they don't even look at the car for days after the appointment. Poor communication, not calling back when they said they would. Beyond that, there are some widely known issues with the car (Ford Maverick) that they seemed completely oblivious to, even when there have been TSBs and the other acronym I can't remember for an issue Ford has acknowledged and/or published a fix for.

So all in all, they haven't really done anything bad, they just haven't done the good things if that makes sense.

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_CaesarAugustus_ t1_j60pivl wrote

Sorry. I didn’t mean to be redundant.

That’s frustrating. Even at Mazda when we find the recalls or TSBs they work with us after reading what we have and consulting their manufacturer. I had a windshield warp in my CX-30 and they didn’t even have an official TSB, but after their service department taking pictures and explaining it Mazda approved everything.

Again, sorry for your frustration.

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degggendorf OP t1_j60qmb6 wrote

All in all, it's not so bad. But thank you for your sympathy nonetheless!

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degggendorf OP t1_j60qq3g wrote

> Do you mind if I ask what exactly the issue has been?

Oh wait, did you mean what the issue with the Service Dept has been, or with the car itself?

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